We offer a 30-day, 100% money back guarantee with all our products. Which means that for whatever reason, if you want a refund. Let us know and you will get 100% of our money back!

We have 24/7 customer service because we know that when it comes to pets, it cannot wait!

Just tap/click on our whatsapp icon on the bottom right to reach out to us!

Yes - it is 100% safe to order from our website with stripe!

We use one of the safest ordering systems available and are constantly improving our software to ensure we always offer the best possible security. Okie uses high-end SSL encryption technology, the most advanced security software available for online transactions. For more information on how we secure and use your information, please check out stripe

Not at all - we use a third party gateway to handle all our transactions, like visa/mastercard.

That means banks help us transact the one-time payment without us having access to your card details

Our kibbles are 92% poultry. Which means...

1) It the highest protein cat kibble in the market.

2) It's the correct type of meat-based protein that cats naturally eat! (not plant-based!)

Here's a list of our ingredient:

Fresh chicken thigh 25%, fresh duck 15%, salmon 12%, fresh beef 11%, anchovy 10%, tuna 9%, potato flour, cod 5%, chicken fat, fresh chicken liver 5%, fish oil, alfalfa, egg yolk powder, strawberry powder, wolfberry, apple powder, tomato powder, carrot, blueberry, turmeric.

Yes our kibbles are made to help cats in all stages of life!

We use natural antioxidants as preservatives to maintain freshness and prevent spoilage.

1. Rosemary Extract
2. Green Tea Polyphenols:
3. Vitamin E (DL-α-tocopheryl acetate)

The best way to keep the product fresh is to store it in the original bag, inside an airtight container. Since the product is naturally preserved, the longer it is open, the more the product can oxidize. It is not recommended to freeze the pet food as this draws out the moisture in the kibble and, upon thawing, can cause mold. 

Ingredients for Okie Kibbles products are selected based on multiple factors, including the suppliers’ compliance with Singapore's quality and food safety requirements, consistent availability, and nutrients available.

Our products are made in Singapore with globally sourced ingredients.

Our Urinary Tract Noms are suitable for both cats and dogs. However, they will be more effective with cats.

Our supplements come in the form of powder, allowing it to be added on top of their meals.

Each bestie is unique, so results may vary. Therefore, we offer our 100% satisfaction guarantee if you are ever unsatisfied.

It's important to consult your veterinarian before starting any new supplement if your pet is currently taking medication.

We recommend storing our jars in a cool, dry place, away from direct sunlight. Please review your product's packaging for any other specific storage recommendations.

Yes, all our products have an expiration date printed on the bottom of the packaging

Our products are specially noted for supporting adult pets, fur-babies, or seniors. If you are ever unsure, please feel to contact us for assistance.

To make sure all your questions are answered one of Customer Care agents would love to answer any questions you have and also guide you to the best product for your fur friend, we are one Woof! away at hello@itsokie.com

We offer a 100% satisfaction guarantee. If you are not completely satisfied, please reach out to our Customer Care team and we will assist in any way we can.

If you are not completely satisfied with one of our products, please contact us with a picture of product and the issue and one of our customer care agents will be more than happy to assist you, at hello@itsokie.com

Contact us via whatsapp/email and we will assist you in returning the items!

In the unlikely event that your order gets lost, we will be notified by Singapore Post and we will send a replacement within the day.

We apologize for any damaged or incorrect product you may have received and want to make it right. Please contact us and one of our advisors will be happy to assist you with a refund or replacement.

Our subscription program allows us to regularly send you our products at 30/60/90 day intervals to make sure that you don't go through the hassle of having to place regular orders!

You can view your subscription by visiting our portal

You can skip your subscription by viewing our portal.

You can change your delivery frequency by viewing our portal.

Drop us an email (hello@itsokie.com) to let us know and we will cancel your subscription in 24 hours.

Or you can cancel your subscription by entering our portal.

Drop us an email (hello@itsokie.com) to let us know and we will pause your subscription in 24 hours.

Or you can pause your subscription by entering your portal.

Drop us an email (hello@itsokie.com) to let us know and we will cancel your subscription in 24 hours.

Or you can edit your subscriptions by entering our portal.

Our shipping cost is $2.99

Drop us an email (hello@itsokie.com) to let us know your updated address and we will change it accordingly.

Orders with standard shipping should arrive within 4 - 5 business days.

We will send you a notification to your email once your order has been shipped.